Services
Our Services
Click bellow for service details
Commercial and Industrial Property Claims
Our proven experience in dealing with property claims ranges from the local to the multi-national and includes a diversity of commercial business and industry processes.
We provide clients with effective and robust management of all claims including early identification of recovery issues.
- Identification of the key drivers enabling prompt reinstatement or repair
- Early identification of loss mitigation areas
- Focus on brand protection and business restoration
- Co-ordination of effective reinstatement
- Maximisation of business recovery from day one.
Our dedicated team of specialists includes both ex-patriate and local personnel who possess essential language skills and are able to identify important jurisdictional issues.
- Major fire at telecommunication facility in the Caribbean
- Multi-million dollar explosion at Grain Terminal in South America
- Major warehouse fire in South America
- Fire in processing factory in Germany
- Multi-million dollar fire at car manufacturer in South America
- Arson claims in the UK for nightclub/bar complexes
- Multi-million condominium fire in US
- Major explosion in Louisiana aluminium plant.
Construction
We have considerable knowledge of construction and erection risks that are written on various Forms of Contract, for example:
- Design and build contracts
- Minor works contracts
- NFBTE sub-contract
- Dom 1 and Dom 2 forms of sub-contract.
Axis also have experience of less commonly encountered forms, such as the ICE Form for Engineering Works and the GC Works 1 Form for Government Contracts. We have surveyors, engineers and adjusters with extensive experience of construction work worldwide. In addition, we have adjusters qualified in law and able to deal with the complexities of liability issues that can arise in respect of contractual or third party claims.
Our philosophy is that a well-managed construction project involves a healthy rapport with the construction team, preferably before a claim arises. This enables all key members to understand their roles in ensuring that claims are notified and investigated in a timely manner. It also means potential DSU issues are considered at an early stage.
- Airport construction internationally
- Roadway construction projects
- Major housing and commercialdevelopments in the UK
- Petrochemical plants in Africa
- Hydro-electric and diesel power stations in Central America
- NHS Trust Hospital projects.
Energy and Engineering
We have an enviable reputation for handling onshore energy and engineering claims for the International Insurance Markets. We are regularly engaged by market leaders, both for material damage and related business interruption exposure.
Our field of expertise includes the following industries and related equipment:
- Power generation and distribution
- Mining, smelting and rolling mills
- Boilers, gas turbines, steam turbines and compressors
- Transformers, alternators, motors and switch gear
- Advance loss of profits
- Engineering interruption.
We adopt a project-managed approach to major losses. Where appropriate, our team works alongside carefully selected external cause-and-origin experts and forensic accountants. Under the overall control of senior loss adjusters, they achieve a correct measure of loss and ensure that all policy issues are dealt with correctly. We keep our instructing principals regularly informed of developments.
- Steam turbine failure in Budapest
- Gas turbine failure in Italy
- Diesel engine breakdown in Jamaica
- Failure of cooling coils at petrochemical plant in Thailand
- Furnace breakout claims in the USA, UK and Germany
- Cogeneration facilities in Caribbean and US.
Marine Cargo (Axis Indonesia)
Our proven experience in dealing with marine cargo claims ranges from the local to the multi-national.
We provide clients with effective and robust management of all claims including early identification of recovery issues.
Key Features of our service include:
- Identification of the key drivers enabling prompt repair or disposal of damaged cargo
- Early identification of loss mitigation areas
- Co-ordination of effective claim settlement
- Coal shipment on barge in Kalimantan
- Consumer products transport in inter-island in all over Indonesia
Risk Surveys
The depth of our local, regional and International expertise has resulted in frequent requests from Insurers and Brokers to carry out risk surveys.
We bring together experienced risk survey personnel with a range of surveying, engineering and industry backgrounds.
We customise our risk survey reports to meet the needs of each individual client. Our service encompasses:
- Comprehensive full-risk evaluation exercises through to brief reports
- One-off or ongoing processes
- Full valuation including PML’s as required
- Follow-up process to ensure implementation of risk improvement measures
- Global capability.
- European financial services consultancy
- Construction consultancy in Middle East
- Engineering bridge construction.
Business Interruption
At Axis, we understand that being proactive and establishing early control is key to the successful handling of any business interruption loss. In addition, we have significant experience in major energy losses and are fully conversant with the operation of power purchase agreements. Where appropriate, our team work with selected expert forensic accountants to achieve the best possible outcome in this critical category of the insurance sector.
Our team of experts are familiar with:
- US, London and European Market derivative business interruption wordings
- Operational risks and issues relating to advance profit and DSU claims
- Standard difference wordings
- Net profit plus standing charges
- Dual basis and output method of calculation.
Business Interruption losses can be extremely complex and require a prompt and well-managed approach. Where required, we draw upon the expertise of specialists, including engineers and forensic accountants. We understand that we have an important role to play in identifying loss mitigation measures and savings. At the outset of our site investigations, we ensure that all critical production and financial data and marketing information are secured for analysis to determine the effects of the loss upon the business. By maintaining constant contact with the Insured and through regular team meetings, we monitor loss projection and keep our clients fully updated.
We have dealt with major Business Interruption issues resulting from the following:
- DSU issue following nomination on power plant construction project in the USA
- Failure of a diesel engine at a power plant in the Caribbean
- Windstorm damage to hotels and resorts in the Caribbean
- Major furnace lining failure of smelter in the UK
- Explosion damage in large Brazilian petrochemical plant
- Innovative approach handling losses for utility companies including Telecommunications.
Agriculture
We benefit from the expertise of a strategic network of adjusters from around the globe who specialise in agricultural business.
We provide a comprehensive claims handling service for our clients involved in a variety of agriculture and related industry markets:
- Produce
- Crops
- Farms and livestock
- Machinery
- Agriculture – liability
- Forestry
- Aquaculture
- Goods storage and distribution
- Estates and buildings
- Horticulture/Floriculture
- Processing, packaging and milling
Our clients benefit from our regional specialists’ extensive knowledge of local agricultural methods.
- Banana losses in Central America and the Caribbean
- Tobacco claims in Brazil
- Sugar cane plantation losses due to storm damage
- Citrus losses
- Damage to UK commercial greenhouse structures following tornado.
Audits – Underwriting and Claims
We provide claims consultancy and audit reviews for both reinsurers and direct writers. With our worldwide base of specialist knowledge, we are able to provide our clients with tailored solutions.
- Claims reviews for reinsurers – ongoing and closed cases
- Claims service, bench marking and performance
- Binding authorities
- Coverholders
- Captives.
We treat all assignments with sensitivity, meticulous attention to detail and above all diplomacy and tact. Our reports are therefore tailored to meet clients’
requirements. Typically they will include:
- Terms of reference of the audit process
- Methodology
- Staff interviews
- Analysis and comment on performance related issues in narrative, statistical and graph form
- Findings and recommendations.
- Reviewing current internal and external systems, claims procedures and manuals
- Identifying, checking and verifying any diary system
- Reserving – review of its accuracy
- Underwriting criteria, application of wordings and excesses
- Recoveries / Co-respondents
- Payments – ingoing and outgoing
- Technical appraisal.
- Underwriting audit in the Caribbean
- Full underwriting and claims audit of cover holder in the UK
- Full claims audit on major national account in Italy.
Banking and Financial
We can offer a rapid response to Financial Institution claims worldwide.
We service a diverse range of Financial Institution risks, including:
- Bankers Blanket Bond
- Cash in transit
- Safe deposit box
- Directors and Officers
- Errors and Omissions
- Commercial crime
- Stockbrokers
- Computer crime
- Fidelity Guarantee
Key coverage issues are identified and communicated at an early stage. We ensure all parties are kept fully informed throughout the investigation and adjustment of Financial Institutions claims.
- Analysis of all relevant policies and supporting documentation
- Extensive review of the documentation appropriate to each individual risk
- Ensuring any recovery possibilities are quickly pinpointed and pursued.
Local knowledge allows us to write authoritative comment on legal custom and statutory provisions.
- Largest cash-in-transit robberyin Caribbean history
- Employee dishonesty claims resultingin multi-million dollar losses
- Multi-million dollar negligent financialadvice on a debt restructuring project
- Armed robbery of security boxes largest ever in country concerned
- Bank failures in the US.
Building Surveying Services
This is an innovative area of expertise for Axis and we have secured commissions to provide pre-risk consultancy services and risk management evaluation of a variety of large construction projects. Our in-house team of Chartered Surveyors has wide experience in private practice within the private, commercial and public sectors
As Chartered Building and Quantity Surveyors, we have been commissioned by Local Authorities, Banks, Building Societies, Housing Associations and Developers. This keeps our dedicated
team up to date with current construction knowledge and skills.
- Project Management & Construction Monitoring
- Cost Control and Cost Management
- Forensic Surveying
- Boundary Disputes & Party Wall Awards
- Dilapidations and Disability Discrimination Surveys
- Specification Drafting & Tendering of Contract Works
- Post-damage Determination & Expert Witness
- Health & Safety Consultancy (CDM Regulations) 1994.
At Axis we believe in taking a pro-active approach to provide the highest standard of service through our expert knowledge of construction management, legislation and health & safety. We allocate the right resources to suit the circumstances, under the control of properly qualified technicians.
- Risk Management Survey PFI Hospital
– Value: £1 billion - Major City Regeneration
– Value: £1 billion - Risk Survey Pharmaceutical Facility
– Value: £65 million - New Build Supported Housing Scheme
– Value: £1.5 million - Construction of Call Centre National \Healthcare
– Value: £4.6 million
Catastrophe Handling
We have a well-earned reputation for efficient and effective handling of catastrophes. We are pre-nominated on a number of accounts in the event of a catastrophic event occurring and our cost-effective service has drawn positive client feedback from around the world.
Our highly qualified team of adjusters, led by dedicated senior staff, have been handling individual catastrophe losses and managing team operations world-wide for many years.
We have developed a comprehensive response plan which can be custom-ised to meet the specific requirements of each individual client. Key features of the response plan include:
- Effective management of any catastrophe operation
- Rapid mobilisation of our response team
- Efficient handling of information flow and bordereau requirements
- Strong communication and early reserving information.
- Major windstorm and earthquake catastrophes in Central America and-Caribbean
- Widespread property damage following UK flooding
- Major property damage following volcanic eruption in the Caribbean.
- Extensive hurricane damage in Belize and Cayman
- Caribbean-wide operations following the unprecedented hurricane activity in 2004.
Global Risks & Multi-National Accounts
We provide services to both nationwide organisations and large multi-nationals. Whatever the size of client, we pride ourselves on offering a customised service that reflects individual needs of the client.
Clients benefit from:
- Global account managers working with local specialists who are able to address the issues from a local perspective within a wider global framework
- A proactive approach to handling claims, ensuring smooth and prompt conclusion of losses
- Central point for collation and dissemination of information.
- Mining firm with global operations International telecommunications companies
- Retail operations with UK and international exposure
- Power generation facilities for global power providers
- Hotels.
Liability
We have skills in the following areas:
- Employers liability
- Public liability
- Motor accidents and injuries
- Product liability
- Product recall
- Environmental liabilities
We operate a team of dedicated adjusters skilled in all classes of liability business. We focus on identification of policy and legal liability as soon as reasonably possible and identify those relevant issues to allow quantum to be assessed. Our aim is to settle cases on an equitable and timely basis, while undertaking all necessary investigations for those cases destined for litigation.
- Detailed initial investigation identifying relevant relationships, parties, contracts, statute, tort and chronology of events
- Bespoke service to both client and individual claim needs
- Quantum enquiries
- Desktop investigation including case management
- Expedient assimilation of all necessary Woolf protocol requirements.
- Worldwide nomination on motor manfufacturer portfolios
- General liability nomination for global food manfacturer
- Nomination on toll-roads accountin Argentina
- Appointments on major product liability claims in the UK and Australia
- Extensive experience in handling hotel liability accounts in the Caribbean.
Political and Credit Risks
Our staff are considered world experts in Political and Credit Risks with many years experience. Based from our London Office we travel extensively throughout the world providing a dedicated service for the insurance, banking and trading communities. The team, working with intermediaries, brokers, risk managers and other professionals assist in the determination of liability, quantum and recoveries. We maintain a traditional loss adjusting role with our staff of qualified loss adjusters providing an independent expert view for the benefit of all parties.
Once considered a section of the creditmarket, Political Risks has developed intoa separate class of business with specificcovers and investigation requirements.We have a detailed understanding ofworld economic and political positionswhich allows us to add value andunderstanding to the investigationprocess while maintaining awareness ofthe delicate nature of these cases.
Fluctuations in the world economic marketplace has raised the profile and use of credit insurance over the last decade. Our team has extensive knowledge of the insurance products available and the investigation process required for this type of claim. Cases are investigated quickly and discretely with detailed reports produced to allow principals to form a view on insurance coverage and extent of loss. We are able to deal with matters worldwide making use of our extensive office network for local and translation facilities as required.
We provide a complete catch all investigation process covering the allied covers of Bond policies. We have worked on many of the major claims in the field and are ideally placed to provide immediate accurate investigation services.
- Multi billion dollar pre-shipment
- Aircraft industry and worldwide financing risks
- Commodity trading risks
- Mortgage pool / indemnity expertise.
Professional Indemnity
We specialise in professional indemnity assignments for Company markets worldwide and Lloyd’s. Our office network enables us to bring together local jurisdictional knowledge with expert technical ability.
Axis have handled PI and E&O claims for:
- Financial institutions
- Architects
- Engineers
- nsurance intermediaries
- Surveyors
- Stock brokers
- Vets
- Consultants.
We take a resource-based team approach to PI and E&O claims handling. Our professional indemnity adjusters possess a range of skills, including legal qualifications, which complement our in-house expertise in engineering, surveying, construction and related disciplines. We believe that our high standard of service and quality reporting set us apart from our competitors because we undertake prompt and thorough investigation of causation.We are mindful of the sensitivities of the professionals involved.
- European financial services consultancy
- Construction consultancy in Middle East
- Engineering bridge construction.
Service Level Agreement
We recognize that the service levels we provide must reflect Insurers commitment to your policyholders. We are happy to discuss requirements on individual basis. The following are our stated service level criteria for operations in Indonesia:
01.
Assign and confirm Lead Adjuster
Within 1 hour
02.
Contact Broker/Policy holder
Within 1 hour
03.
Issue Acknowledgement
Within 6 hour
04.
Visit
Within 24 hour ( max. 72 hours)
05.
Initial Advice / Reserve
Within 48 hours of visit
06.
Preliminary Report
Within 7 days of visit
07.
Letter to Broker / Policy holder
Within 3 days of visit (if relevant)
08.
Telephone calls
Returned within 8 working hours
09.
Reply to letters / faxes / e-mails
Within 2 working days of receipt
10.
Review File
14 days from instruction or previous review
11.
Updates to Insurers
30 days from instruction or previous update
12.
Interim Payment Report
Within 3 days of agreement
13.
Final Report
Within 3 days of agreement
14.
Notify Reserves over USD 250,000
By telephone within 3 hours of visit
15.
Availability
7 days a week 24 hours basis
- Confidentiality of information is to be maintained at all times.
- Conflict of interest – Immediately advise principal and policyholder to seek instructions.
- Coverage – No com mitments to policyholder to be given without approval.
- Validate allocation to correctly acc redited adjuster.
- Timely and adequate investigation as to cause, origin, policy cover, proof of ownership and extent of loss.
- Secure documentation and photos to support ownership and cost issues.
- Reserve to be tabulated in standard reserving format monitored regularly.
- Identify any adverse risk factors and advise to principal.
- Optimum method of mitigation is to be reviewed, selected and reported to principal.
- Detailed reports are required on all claims unless advised. Update reports should not report detail already advised.
- Reports should not be issued to brok ers or policyholder without principal’s approval.
- Appointment of experts to be agreed with princ ipal.
- Cases of suspected fraud should be im mediately referred to principal for instructions.
- Agree subrogation strategy in all c ases where third party involved. (Note any time bars for diary action)
- Check for other ins urances
- Report on preventative measures to avoid reoccurrence of losses
Reporting and Electronic Data Systems
Axis has invested heavily in electronic communication and registration systems recognising that there is a need to provide principals with electronically conveyed data/documentation. In the near future you will be able to access your claim information on line and interact with the adjuster. Some of the available features include :
- Read individual reports and file notes
- View documents attached to those reports
- Download data onto Excel format spreadsheets
- Real time data on current files
Axis will comply with insurer’s instructions regarding reporting parameters. We extensively use electronic systems to convey reports by email and CD ROM. All final reports are also provided in hard copy.
Insurance Coverage
We can supply copies of our current insurance arrangements including professional indemnity and public liability on request.
Fee Structure
Axis recognises that each case has varying degrees of complexity and our approach is to match the assignment with the most experienced adjusters at the most competitive rates.
We offer flexible solutions to your needs, including blended rates and at all times our aim is transparency. Our fee scale is available on request.
Our Market
Through our diligent marketing and in recognition of the quality and consistency of our Adjusting & Surveying services we have already received the recognition of the following prominent Local Insurers:
- TUGU PRATAMA INDONESIA
- JASINDO
- JASA TANIA
- ASEI
- JP INSURANCE
- BRI INSURANCE
- TRI PAKARTA
- ASPAN
- TUGU KRESNA PRATAMA
- ASURANSI SINAR MAS
- ASTRA BUANA
- LIPPO GENERAL INSURANCE
- ASURANSI CENTRAL ASIA
- DAYIN MITRA
- ASURANSI UMUM MEGA
- ASURANSI MPM
- BINTANG
- BINAGRIYA UPAKARA
Additionally we continue to enjoy the direct support and instructions from the following Joint Venture Insurers:
- ALLIANZ INDONESIA
- ZURICH INDONESIA
- CHUBB INDONESIA
- AVRIST INDONESIA
- SOMPO INSURANCE
- QBE (GREAT EASTERN)
- TOKIO MARINE
- KSK INSURANCE
- AIG INDONESIA
- FPG INDONESIA
- AXA INDONESIA
- CHUBB SYARIAH
- CHINA TAIPING
- MANDIRI AXA
- MSIG
- MERITZ KORINDO
- ETIQA INDONESIA
- KB INSURANCE
Whilst the above may not represent the full list of companies for whom we are working Or from whom have received acknowledgement as a service provider it is meant to demonstrate the extent to which we are acceptable in the Indonesian market and in turn recognized and supported by all the leading Global Reinsurers.
